Unwanted or Incorrectly Ordered Items

If you have received a product/small device which turns out to be unwanted or Incorrectly ordered, please notify us within 3 days of receiving the product/small device.

You can do so by sending a mail to orders@beautilogix-online.co.za and / or via whatsapp 082 302 3541, we will provide you with a delivery address where the item can be couriered to at your own expense. Once we have inspected the product/small device we will validated your return, if the product/small device is returned in its original state we may offer store credit or assist with a refund, at our discretion less 25% handling fee. * Please note: shipping fee will not be refunded only cost on items will be considered to be refunded. * Please note products opened, used or damaged will NOT be allowed to be returned or refunded.

Products and small hand devices

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product/small devices to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products/small devices bought from Beautilogix-Online.

This Policy forms part of the Beautilogix-Online Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products/small devices for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products/small device:

  • package your products/small device safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; and
  • include all accessories and parts that were sold with the product/small device.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Products/Small devices damaged on delivery

Should a product/small device be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 3 days of such delivery / collection by sending a mail to orders@beautilogix-online.co.za.

We will arrange to collect the product/small device from you at no charge. Once we have inspected the product/small device and validated your return, we will at your choice repair / replace the product/small device as soon as possible (if such repair is possible / we have the same product/small device in stock to use as a replacement) or refund you if that is your preference.

Defective products/small devices

We do our best to ensure that the products/small device we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product/small device or any characteristic of a product/small device, which makes the product/small device less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard warranty

If you have received a product/small device which turns out to be defective or otherwise of poor quality (save for direct warranty products/small device which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 3 months after delivery / collection of the product/small device.

You can do so by sending a mail to orders@beautilogix-online.co.za and we will provide you with a delivery address where the item can be couriered to at your own expense. Once we have inspected the product/small device and validated your return, we will at your choice repair / replace the product/small device (if such repair is possible / we have the same product/small device in stock to use as a replacement) or refund you, at our discretion.

Charges and refunds

If you return a defective product/small device to us, but you fail to return all of the accessories and parts that were sold with that product/small device, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product/small device that does not comply with this Policy, you may be liable to reimburse Beautilogix-Online for the cost of having the product/small device returned to you.

If an order is cancelled/returned, a 25% handling fee will be levied to cover processing/handling fees.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.

 

Machines and Lasers

This Policy applies to Machines and Lasers bought from Beautilogix-Online.

This Policy forms part of the Beautilogix-Online Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Deposits and Ordering

No Deposits for any Machinery and/or Lasers ordered will be refunded.

Machines and Lasers takes approx. 2 – 3 weeks for delivery (this may take longer if there is any unforeseen circumstances or delays that is out of our control)

You have 30 days from delivery to make a return. If this event occurs only the balance is claimable.

We reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

After 30 days no refund will be given if machine is not defective. In the event that the Laser / Machine is defective the Machine / Laser can be returned to us for possible repairs. In the event that the machine laser cannot be repaired (if still under warranty) an exchange or refund may be discussed based on company discretion.

Refunds are not valid where the specifications of a machine or laser, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Limited Warranty

3 Months on Machine and Laser Hand Pieces.

1 year on Machine or Laser (Interior system / System control system) unless otherwise specified on invoice

  • warranty is only valid if machines have been sent for servicing based on each machines and laser servicing and maintenance needs;
  • warranty doesn’t cover faults resulting from normal wear and tear;
  • warranty doesn’t cover damage arising from negligence, user abuse or incorrect usage of the product;
  • warranty doesn’t cover damage arising from electrical surges or sea air corrosion;
  • warranty doesn’t cover damage arising from a failure to adequately care for the product;
  • warranty doesn’t cover damage arising from unauthorized alterations to the product;

Courier fees will be for own account.